Austin Entry Terms of Service
Effective Date: January 1, 2026
Welcome to Austin Entry. These Terms of Service (“Terms”) govern your use of our website, communications, and services, including our SMS/text messaging program.
By accessing our website, requesting services, or participating in our SMS messaging program, you agree to the applicable provisions of these Terms.
1. Business Information
Austin Entry
Mailing Address: 1920 E. Riverside Dr, Suite A120 #206, Austin, TX 78741
Phone: 512-808-7149
Email: office@austinentry.com
Website: https://www.austinentry.com
Austin Entry provides professional gate operator installation, gate repair, access control systems, callbox installation, maintenance, and related services for residential and commercial customers.
2. SMS Messaging Program
Program Name: Austin Entry SMS Notifications
Austin Entry offers an SMS messaging program to communicate with customers regarding requested services, scheduled appointments, and other business-related matters.
Customers who opt in to receive SMS communications may receive messages concerning:
Appointment confirmations and reminders
Technician arrival notifications and scheduling updates
Gate operator installation and repair updates
Access control and callbox service notifications
Estimates, invoices, and payment reminders
Project status updates and service completion notifications
Responses to customer inquiries and support requests
Promotional offers and service announcements, when separately authorized
Participation in the SMS messaging program is voluntary.
3. SMS Consent
By providing your mobile phone number and affirmatively opting in to receive text messages from Austin Entry, you consent to receive SMS communications related to the messaging program for which you enrolled.
Consent may be obtained through website forms, electronic service requests, written agreements, or other appropriate opt-in methods.
Consent to receive promotional text messages is obtained separately where required by applicable law.
Consent to receive SMS messages is not a condition of purchasing goods or services from Austin Entry.
4. Message Frequency
Message frequency varies depending on customer activity, scheduled appointments, active service requests, and ongoing projects.
Customers may receive multiple text messages during an active service request, including appointment confirmations, technician updates, and service completion notifications.
Promotional message frequency, if applicable, may vary based on customer consent and business communications.
5. Message and Data Rates
Message and data rates may apply.
Standard messaging and data charges from your wireless carrier may apply to messages sent to or received from Austin Entry.
Austin Entry is not responsible for fees charged by your mobile carrier.
6. Opt-Out Instructions — STOP
You may unsubscribe from Austin Entry SMS messages at any time by replying STOP to any text message you receive from us.
After sending STOP, you will receive a confirmation message acknowledging your opt-out request.
You will no longer receive SMS messages from the applicable messaging program unless you choose to opt in again.
You may also contact Austin Entry directly at 512-808-7149 or office@austinentry.com to request removal from SMS communications.
Opting out of text messages does not affect your ability to request or receive services from Austin Entry.
7. Customer Support — HELP
For assistance with our SMS messaging program, reply HELP to any text message from Austin Entry.
You may also contact us directly:
Phone: 512-808-7149
Email: office@austinentry.com
Website: https://www.austinentry.com
Our team can assist with questions regarding appointments, service requests, invoices, and SMS communication preferences.
8. SMS Delivery and Carrier Disclaimer
SMS delivery is subject to mobile carrier availability, network conditions, and other factors outside Austin Entry's control.
Wireless carriers are not liable for delayed or undelivered messages.
Austin Entry cannot guarantee that every SMS message will be delivered immediately or successfully.
Customers are responsible for maintaining accurate contact information and notifying Austin Entry of changes to their mobile phone number.
9. Services, Estimates, and Appointments
Austin Entry provides installation, repair, maintenance, and support services for gate operators, access control equipment, and related systems.
Service appointments, estimates, project schedules, and pricing are subject to availability, equipment requirements, site conditions, and any applicable written service agreements.
Estimates and proposals may contain additional terms specific to the requested work.
Any applicable warranties, payment terms, cancellation policies, or service limitations will be governed by the relevant estimate, invoice, contract, or written agreement.
SMS notifications are provided for customer convenience and do not replace the terms of an applicable service agreement.
10. Customer Responsibilities
Customers agree to provide accurate and current information when requesting services or communicating with Austin Entry.
Customers are responsible for:
Providing accurate contact and service location information
Ensuring reasonable access to equipment requiring installation or service
Communicating relevant site conditions and safety concerns
Reviewing estimates, invoices, and service agreements
Notifying Austin Entry of changes to scheduled appointments or contact information
11. Privacy and Data Protection
Austin Entry respects customer privacy and handles personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how customer information is collected, used, stored, protected, and shared.
Privacy Policy: https://www.austinentry.com/privacy-policy
Austin Entry does not sell or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers assisting with SMS delivery or other necessary business operations, as described in our Privacy Policy.
12. Website Use
The Austin Entry website is provided for general information, customer inquiries, and service-related communications.
Visitors agree not to misuse the website, attempt unauthorized access, or interfere with its operation.
Website content, including text, graphics, logos, and other materials, is the property of Austin Entry or its respective owners unless otherwise indicated.
13. Limitation of Liability
To the extent permitted by applicable law, Austin Entry is not responsible for damages arising solely from delayed, interrupted, or unsuccessful SMS delivery caused by mobile carrier networks, telecommunications outages, or circumstances outside our reasonable control.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable law.
Liability relating to installation, repair, maintenance, or other contracted services may be subject to additional terms contained in the applicable written service agreement.
14. Changes to These Terms
Austin Entry reserves the right to update these Terms of Service periodically to reflect changes in business operations, messaging practices, or applicable legal requirements.
Updated Terms will be posted on our website with a revised effective date.
Changes to the SMS messaging program will not override applicable consent requirements.
15. Governing Law
These Terms shall be governed by the applicable laws of the State of Texas, without regard to conflict-of-law principles, except where superseded by applicable federal law.
16. Contact Information
If you have questions about these Terms of Service or our SMS messaging program, please contact:
Austin Entry
Mailing Address: 1920 E. Riverside Dr, Suite A120 #206, Austin, TX 78741
Phone: 512-808-7149
Email: office@austinentry.com
Website: https://www.austinentry.com
SMS Assistance: Reply HELP
SMS Opt-Out: Reply STOP
Message and data rates may apply. Message frequency varies.