Austin Entry Privacy Policy

Effective Date: January 1, 2026

Austin Entry LLC (“Austin Entry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and share customer information, including information collected through our website, telephone communications, text messaging, and service interactions.

1. Business Contact Information

Austin Entry LLC

Austin, Texas, United States

Business Mailing Address: 1920 E. Riverside Dr, Suite A120 #206. Austin, TX 78741

Phone: 512-808-7149

Email: office@austinentry.com

Website: www.austinentry.com

For questions about this Privacy Policy or how we handle personal information, please contact us using the information above.

2. Information We Collect

Austin Entry may collect the following personal information when customers request services, communicate with us, or interact with our business:

  • Full name

  • Phone number and mobile phone number

  • Email address

  • Residential or commercial service address

  • Billing and payment information

  • Appointment and scheduling information

  • Service history, equipment information, and installation records

  • Communications related to service requests, estimates, invoices, and customer support

  • SMS messaging consent and opt-out preferences

We collect information directly from customers through phone calls, website inquiries, service requests, electronic forms, and other business communications.

3. How We Use Customer Information

Austin Entry uses customer information for legitimate business purposes, including:

  • Scheduling and confirming service appointments

  • Sending appointment reminders and technician arrival notifications

  • Providing installation, maintenance, and repair updates

  • Preparing and delivering estimates, invoices, and payment reminders

  • Responding to customer questions and support requests

  • Maintaining accurate customer service records

  • Communicating important information regarding ongoing projects or services

  • Sending promotional messages or special offers when customers have provided the appropriate consent

  • Complying with applicable legal and regulatory obligations

We do not use personal information for purposes unrelated to our business operations without appropriate authorization.

4. SMS/Text Messaging Communications

Customers who provide their mobile phone number and consent to receive SMS messages from Austin Entry may receive text messages relating to our services.

Types of Messages

Messages may include:

  • Appointment confirmations and reminders

  • Technician scheduling and arrival updates

  • Gate operator and access control service notifications

  • Installation and repair status updates

  • Estimates, invoices, and payment reminders

  • Customer support communications

  • Promotional offers or service announcements, when separately authorized

Message Frequency

Message frequency varies based on customer activity, scheduled appointments, ongoing projects, and service needs. Customers may receive multiple messages during an active service request.

Message and Data Rates

Message and data rates may apply depending on the customer's mobile carrier and wireless service plan.

Opting Out

Customers may opt out of SMS communications at any time by replying STOP to any text message received from Austin Entry.

After opting out, customers will receive a confirmation message and will no longer receive SMS messages from that messaging program unless they provide consent again.

Getting Help

Customers may reply HELP to any SMS message for assistance or contact Austin Entry directly using the business contact information listed in this Privacy Policy.

SMS Consent and Privacy

Austin Entry does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

SMS consent information may be shared only with service providers that assist us in delivering text messages on our behalf, subject to appropriate confidentiality and data protection obligations.

5. Information Sharing and Third-Party Service Providers

Austin Entry does not sell or rent customer personal information.

We may share necessary customer information with trusted third-party service providers that assist us with normal business operations, including:

  • Customer relationship management and scheduling platforms

  • SMS messaging and telecommunications providers

  • Payment processing and invoicing services

  • Software and technology service providers

  • Authorized subcontractors or service partners when necessary to complete requested work

These providers receive only the information reasonably necessary to perform their services and are expected to protect customer information appropriately.

We may also disclose information when required by law, legal process, or to protect the rights and safety of our customers, employees, or business.

Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Storage and Security

Austin Entry takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure customer management and business software

  • Restricted access to customer records

  • Password-protected accounts and systems

  • Secure payment processing through third-party providers

  • Reasonable industry-standard data protection practices

While we strive to safeguard personal information, no electronic storage or transmission system can be guaranteed to be completely secure.

7. Data Retention

Austin Entry retains customer information only for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.

When personal information is no longer needed, we take reasonable steps to securely delete or otherwise dispose of it.

8. Customer Privacy Rights

Customers may contact Austin Entry to:

  • Request access to their personal information

  • Correct or update inaccurate contact information

  • Request deletion of personal information, subject to applicable legal and business recordkeeping requirements

  • Withdraw consent for promotional communications

  • Opt out of SMS communications

Requests may be submitted using the contact information provided in Section 1.

We will review and respond to privacy requests in accordance with applicable law.

9. Website and Online Information

When customers visit our website or submit an online inquiry, Austin Entry may collect information voluntarily provided through contact forms or service requests.

Our website may also use basic technical information, cookies, or analytics tools to support website functionality and improve the customer experience, where applicable.

Any third-party website or service linked from our website may have its own privacy practices. Austin Entry is not responsible for the privacy policies of independently operated third-party websites.

10. Changes to This Privacy Policy

Austin Entry may update this Privacy Policy periodically to reflect changes in business practices, technology, or applicable legal requirements.

Any updates will be posted on our website with a revised effective date.

Continued use of our services after changes become effective will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Austin Entry

Mailing Address: 1920 E. Riverside Dr, Suite A120 #206. Austin, TX 78741

Phone: 512-808-7149

Email: office@austinentry.com

Website: www.austinentry.com